Need help?
Frequently Asked Questions
Shipping & Returns
We ship worldwide!*
*We currently don't ship to Australia and New Zealand
Our delivery times vary according to your destination. We aim to ship your artwork to you as safely and quickly as possible. Please see our shipping times here.
Yes. We know it can take time to really appreciate new art, so if you’re not head over heels in love with your piece, you can return any item(s) in their original condition, within 14 days of arrival to receive a full refund. Please note, we do not cover the cost of return shipping, and any customised products are non-refundable including framed prints as these are handmade-to-order. Any customs duties/taxes associated with returns is the responsibility of the buyer.
Please send us your order details via the returns form and once received we will send you our returns address.
If you receive any artwork from us that have been damaged by courier mishandling you will receive a full refund or a replacement item. Please note, we must receive photographic evidence of the damaged goods to qualify the order for a full refund. Please send us your order details here or email us on mail@bettershared.co
We will take care of shipping costs for replacement items.
Orders
Print orders are sent directly to our suppliers so please contact us as soon as possible if you would like to cancel or amend your order. If your order has already been processed we will issue you a refund for all applicable items.
Yes, we can include a gift note. Please include your message and recipients name when placing your order or alternatively contact us on mail@bettershared.co to discuss how we can make your gift extra special.
Yes, you can contact the artist(s) directly via the details on their store. Alternatively email partner@bettershared.co and your request will be sent to the artist(s)
For Artists
Museum-quality giclée prints. We print on archival, acid-free, and lignin-free papers, using archival inks ensuring true longevity of your giclée prints (80+ years). We print on;
- Hahnemühle Photo Rag (100% cotton rag paper)
- Epson Somerset Velvet (100% cotton rag paper)
We can also print on other professional giclée papers at your request, just let us know your paper preference.
At BetterShared we pride ourselves on providing museum-quality giclée prints on-demand. Meaning we only print when an order is made, so no there's upfront print costs.
Print on demand means your artwork is only printed once your customer places an order.
There are no upfront printing costs for you. The printing cost is covered by your customer as part of the retail price you set.
Because we only print what’s ordered, there’s no excess stock or waste, everything is made to order.
At BetterShared we pride ourselves on providing museum-quality giclée prints on-demand.
Start selling on BetterShared for free, with no upfront costs for prints and no monthly or annual fees. Commission is 25% on sales, so we earn when you do.
If you're a business; Gallery, Museum, Platform, Curator or you manage multiple artists and you'd like to start selling globally speak to our team about our Business Plan.
Our business plan flexes to your needs, reduced commissions and dedicated support. Speak to our team today
Illustrators, artists, photographers, designers and brands all use BetterShared to sell their work. If you have artwork you'd like to sell as prints and an audience ready to buy, then BetterShared is perfect for you!
Yes! Once you create an account you'll be directed to set up your Store on your Dashboard. Your Dashboard is where you’ll track sales, manage your account and product listings.
Once you’ve finished setting up, share your Store link with your fans!
Once you create an account and start selling prints, you'll receive live sales notifications via email, plus you can track your sales anytime via your Dashboard. Your Dashboard is where you’ll track sales, manage your account and product listings.
Payouts are issued weekly for orders that were placed four weeks prior. This ensures that any cancellations or returns can be processed before your payout date. So once you’re paid, your earnings are final.
Yes! We’ve partnered with Creatives, Curators, and Brands to launch a Storefront for upcoming exhibitions or events. Prints and merch are a great way to boost revenue and offer affordable collectables that visitors will treasure. Thanks to our print-on-demand service, there are no upfront print costs so you'll save your budget, plus we handle shipping for you. Chat to our team about your event to learn how we can help.
