Customs duty and tax is the responsibility of the buyer and is not included in the retail price, some artwork may be subject to duties and taxes which is calculated by customs in the destination country.
Yes. We know it can take time to really appreciate new art, so if you’re not head over heels in love with your piece, you can return any item(s) in their original condition, within 14 days of arrival to receive a full refund. Please note, we do not cover the cost of return shipping, and any customised products are non-refundable including framed prints as these are handmade-to-order. Any customs duties/taxes associated with returns is the responsibility of the buyer.
Please send us your order details via the returns form and once received we will send you our returns address.
If you receive any artwork from us that have been damaged by courier mishandling you will receive a full refund or a replacement item. Please note, we must receive photographic evidence of the damaged goods to qualify the order for a full refund. Please send us your order details here or email us on firstname.lastname@example.org
We will take care of shipping costs for replacement items.
Print orders are sent directly to our suppliers so please contact us as soon as possible if you would like to cancel or amend your order. If your order has already been processed we will issue you a refund for all applicable items.
For original art you have up to 12 hours to amend or cancel your order, after this period we cannot promise a cancellation. Original art is shipped directly from the artist by our trusted shipping partners. You can return any item(s) in their original condition within 14 days of arrival to receive a full refund. Please see Returns for full details.
Yes, we can include a gift note. Please include your message and recipients name when placing your order or alternatively contact us on email@example.com to discuss how we can make your gift extra special.
Yes we have digital gift cards starting from £10 that never expire! Order yours here
We've teamed up with Klarna to make it easier for you to shop the art you want. Select Klarna at checkout to split the cost over 3 interest-free instalments or pay in full 30 days after your order is shipped.No fees and no interest – just an easier way to shop. Read how here
Currently Klarna is available for customers living in the UK, Germany, Belgium, Netherlands, Austria, Denmark, Finland, Norway, Sweden and Switzerland.
If you live in North America you can contact us directly for BetterShared's pay later scheme. Also available with 0% interest and 0 fees.
If you would like to commission one of our artists please get in touch with us on firstname.lastname@example.org and we can organise this for you.
Alternatively, if you are a brand or business looking to commission one of our artists for your project then please get in touch with us via our Contact page.
Yes, we can produce custom sizes for certain printed artworks. Please send your request to email@example.com
We accept paintings, drawings, illustrations, mixed media, photography, textile and sculptural art. We also have a 'print on demand service' that allows you to start selling prints with 0 upfront costs!
We've made it easier for artists like yourself to start selling prints of your work with our 'print on demand service' (POD). There are 0 upfront fees for you and we fulfil all print orders. We handle production and delivery so you can focus on simply creating!
We believe that artists should always receive the majority, after all it’s your work! Therefore our commission is 25% and card handling fees are 3% of the retail price. Please consider this when pricing your art.
We aim to get back to successful applicants within 21 days (we’re a small team so please bear with us). Unfortunately due to the number of applicants we cannot respond to everyone, so if you do not hear from us within 21 days of your application you have not been successful this time. You are welcome to reapply after this period.
All artists are paid via Paypal or an online money transfer service* (if Paypal is not available in your country), for orders processed 4 weeks prior. This is to ensure that if a customer decides to cancel their order or return any artwork we can process this before your payout date.
*Please note both payment services may incur a small fee for withdrawals.
It’s our global Network for Artists of African or Caribbean descent. When you join BetterShared you’ll receive creative opportunities from open calls for exhibitions to commissions and competitions. Plus connect with other members around the world.
As a curated marketplace we select artworks based on the following criteria:
1. The artist must be of African or Caribbean descent
2. The artist has created at least one collection of work
3. Concept and craftsmanship of the artwork or product