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Frequently Asked Questions
Shipping & Returns
We ship worldwide!*
*We currently don't ship to Australia and New Zealand
Our delivery times vary according to your destination. We aim to ship your artwork to you as safely and quickly as possible. Please see our shipping times here.
Yes. We know it can take time to really appreciate new art, so if you’re not head over heels in love with your piece, you can return any item(s) in their original condition, within 14 days of arrival to receive a full refund. Please note, we do not cover the cost of return shipping, and any customised products are non-refundable including framed prints as these are handmade-to-order. Any customs duties/taxes associated with returns is the responsibility of the buyer.
Please send us your order details via the returns form and once received we will send you our returns address.
If you receive any artwork from us that have been damaged by courier mishandling you will receive a full refund or a replacement item. Please note, we must receive photographic evidence of the damaged goods to qualify the order for a full refund. Please send us your order details here or email us on mail@bettershared.co
We will take care of shipping costs for replacement items.
Orders
Print orders are sent directly to our suppliers so please contact us as soon as possible if you would like to cancel or amend your order. If your order has already been processed we will issue you a refund for all applicable items.
Yes, we can include a gift note. Please include your message and recipients name when placing your order or alternatively contact us on mail@bettershared.co to discuss how we can make your gift extra special.
Yes, you can contact the artist(s) directly via the details on their store. Alternatively email partner@bettershared.co and your request will be sent to the artist(s)
