Artist Terms of Use
Last updated: Oct 28th, 2025
We are BETTERSHARED LIMITED, a company incorporated in England and Wales with company number 10735917, whose registered office address is at Unit 11 Glebe Farm, Brackley, NN13 6DN (hereinafter referred to as “BetterShared”, “we”, “us”, and “our”).
Your attention is particularly drawn to the provisions of clause 11 (Limitation of Liability) and clause 12 (Indemnity).
Any capitalised terms not defined within clauses 1-16 shall have the meanings given to them within clause 17 (Definitions and Interpretation).
ABOUT THESE TERMS
- We may update these Terms from time to time. We will give you at least fourteen (14) days’ notice of any material change via email or via a Platform dashboard notification. Your continued use of the Platform constitutes your acceptance to the updated Terms.
- You (hereinafter referred to as “Artist”, “you”, and “your”) confirm that you are acting in the course of a trade, business, or profession, and that you are not a consumer for the purposes of consumer-protection legislation.
- By creating an account on our website (“Site”), or by accessing and using our online platform (“Platform”), you agree to be bound by these Terms and Conditions (“Terms”) which create a legally binding agreement (“Agreement”) and shall govern your use and access to our Site and our Platform.
- These Terms apply to your use of our Platform. For information about access to and use of our Site, please see our Website Terms of Use available here: https://bettershared.co/policies/terms-of-service.
2. WHO ARE WE?
2.1. BetterShared operates a digital platform connecting artists with print-on-demand fulfilment partners. BetterShared acts as the Merchant of Record for all customer transactions processed through the Platform.
2.2. If you have any questions about these Terms, please contact us using the details below:
Email: artist@bettershared.co
Business Use Only
2.3. All Artists use the Platform in the course of their trade, business or profession. Accordingly, these Terms are a business-to-business contract, and consumer-protection legislation (including the Consumer Rights Act 2015) does not apply.
3. CREATING AN ACCOUNT AND MEMBERSHIP
3.1. To use the Platform, you must create an Artist account and select a monthly or annual plan (“Membership Plan”).
3.2. By selecting a Membership Plan, you agree to pay us the applicable fee (“Membership Fees”). Your Membership Plan shall renew automatically, and you hereby authorise us to collect your Membership Fees via your chosen payment method at each applicable billing period unless cancelled before renewal. For more information on Membership Fees, please see clause 7 below.
3.3. You are responsible for your credentials and for all activity under your account. You must keep your details secure and notify us promptly of any suspected unauthorised access. We may require multi-factor authentication. We may reject, suspend, or terminate any Artist account or Membership Plan at any time for misuse, infringement, or breach of these Terms or for any non-payment of the Membership Fees.
3.4. Each Membership Plan entitles you to create and operate a storefront on the Platform to list, market and sell print-on-demand products incorporating your artwork (hereafter referred to as “Artwork” and/or “Product” as applicable), to individuals or entities (each a “Customer” and together the “Customers”) subject to these Terms and any Membership Plan features, usage limits, and policies shown in your dashboard or otherwise notified to you by us. We may permit additional storefronts on the same or an upgraded Membership Plan from time to time, as shown in your dashboard.
3.5. We are the Merchant of Record for all purchases of Products by Customers made through our Platform.
3.6. We may require you to verify your identity, business, tax status, and complete bank account verification (including KYC/AML checks) before providing you with a Membership Plan or prior to releasing any Payout, and we may suspend your Artist account or withhold any Payout where verification is incomplete, or we reasonably suspect any fraud or any unlawful activity.
4. DESCRIPTION OF THE PLATFORM
4.1. The description of the Platform and available Membership Plans are as set out on our Site, which we may update from time to time.
No Warranties
4.2. Except as provided in clause 4.3, the Platform, the underlying software and any related documents are provided on an “as is” basis only. To the fullest extent permitted by law, all conditions, warranties, representations or other terms (express or implied) are excluded, including any as to satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, or that the Platform will meet your requirements or be uninterrupted or error-free.
Exclusive Remedy
4.3. If you notify us in writing that the Platform fails to perform substantially in accordance with our documents, we will, at our sole option, repair or replace the affected elements of the Platform. These are your sole and exclusive remedies for breach of any warranty. This limited warranty does not apply where the issue results from your use in breach of these Terms.
4.4. We will use reasonable endeavours to:
4.4.1. coordinate printing, fulfilment and shipping through approved Fulfilment Partners; and
4.4.2. manage all customer service and refund processes as Merchant of Record.
5. LICENCE AND ACCEPTABLE USE
Licence Grant
5.1. We grant to you a non-exclusive, revocable and non-transferable limited licence for the term to access and use the Platform to upload Artwork, and to create and manage a storefront and offer Products for sale through the Platform, subject to these Terms (including you maintaining a fully paid up and active Membership Plan).
Licence Restrictions
5.2. You must not:
5.2.1. sell, distribute, reproduce, transfer, publicly display, translate, modify, adapt, create derivative works from, deconstruct, reverse-engineer, decompile or disassemble, rent, lease, loan, sub-licence or otherwise deal in copies or reproductions of the Platform or any part of it, except as expressly permitted by these Terms;
5.2.2. remove, delete, obscure, disable, modify, add to, tamper with or circumvent any programme code, data, copyright notice, trademark, or other proprietary notice, label or copy-protection device contained on or within the Platform;
5.2.3. exploit the Platform (or any part of it) or any related materials, documentation or content supplied by BetterShared for any commercial purpose other than as expressly permitted by these Terms;
5.2.4. export or re-export the Platform, or any copy or adaptation of it, in breach of any applicable export laws or regulations;
5.2.5. create data, software or executable programmes which replicate or mimic any data or functionality within the Platform;
5.2.6. use the Platform for any illegal, immoral, fraudulent or infringing purpose, or in any manner which violates applicable law;
5.2.7. use the Platform to design, build or assist in designing or building any other software, platform or service which is substantially similar to or competes with the Platform; or
5.2.8. attempt to disable, damage, overload or impair the operation of the Platform, or interfere with any other person’s lawful use of it.
5.3. You warrant and represent that you shall, at all times during the term of this Agreement, comply with all applicable laws.
Acceptable Use
5.4. You must not:
5.4.1. upload, post or transmit any Products, content, or data that is unlawful, defamatory, obscene, offensive or that infringes any third-party rights (including third-party intellectual property rights);
5.4.2. introduce or distribute any viruses, worms, malware, or other harmful code;
5.4.3. attempt unauthorised access to the Platform, its systems, or other users’ data;
5.4.4. use the Platform to harass, abuse or harm others; or
5.4.5. act in any way that may damage our reputation, the performance of our Platform, or the experience of other users.
Security Testing
5.5. You agree not to perform or attempt to perform any penetration testing, vulnerability scanning or other security testing on the Platform unless we have given our prior written consent.
Source Code Access
5.6. You are not authorised to access or attempt to access the Platform in source-code form, nor to obtain or attempt to obtain the source code by any means.
6. INTELLECTUAL PROPERTY RIGHTS
The term “Intellectual Property Rights” means copyright, patents, rights in inventions, trade marks, service marks, trade names, design rights, rights in get-up, database rights, rights in data, semi-conductor chip topography rights, mask works, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever existing.
6.1. Neither party shall, as a result of entering into this Agreement, acquire any right, title, or interest in any Intellectual Property Rights of the other or their licensors.
6.2. You warrant that your Artwork:
6.2.1. is original to you or you hold all necessary rights;
6.2.2. does not infringe on any Intellectual Property Rights of any third-party (including copyright, trade marks, design, privacy or publicity);
6.2.3. complies with applicable laws and our content standards; and
6.2.4. where it depicts people or third-party property, you hold all necessary model/property releases (including parental/guardian consents for minors). To the extent permitted by law, you waive (and will procure the waiver of) moral rights in the Artwork to allow resizing, cropping, colour-correction and other technical adaptations for production and marketing.
6.3. You hereby grant to us and our licensors and to such of our Fulfilment Partners a non-exclusive, worldwide, royalty free licence to use, reproduce, print, distribute, produce, deliver, publicly display, and promote your Artwork and Products. This licence is granted for the purposes of operating our Platform, fulfilling Customer orders, and for marketing and promoting you, your Artwork, your storefront, and our Platform (whether on the Platform, on social media, in paid advertising, or otherwise).
6.4. For the avoidance of doubt, you retain all rights (including copyright), title, and interest in and to your Artwork.
7. MEMBERSHIP FEES AND PAYMENTS
Membership Fees
7.1. Membership Fees are payable monthly or annually in advance. If you cancel your Membership within fourteen (14) days of the initial charge or conversion from a free trial, we will refund the Membership Fees in full. After this period, Membership Fees are non-refundable, except at BetterShared’s discretion.
Payouts to Artists
7.2. BetterShared pay you the Net Profit (as defined within clause 17) four (4) weeks after Customer orders are completed, less the deductions set out within clause 7.3 below. We shall pay your Net Profit on a weekly basis four (4) weeks after each order completion by electronic transfer to your nominated bank account (or via other method determined by us, which may vary depending on your region, or otherwise via another method made available by us from time to time and as selected by you).
7.3. For each completed order, your Net Profit equals the amount received from the Customer less the following deductions:
7.3.1. production, packaging and materials;
7.3.2. shipping, delivery and carrier surcharges;
7.3.3. payment processing and card-scheme fees (including any charged by your receiving bank);
7.3.4. applicable taxes and duties; and
7.3.5. refunds, chargebacks and associated fees.
7.4. You acknowledge and agree that we are not responsible for any fees or costs or charges levied by your chosen bank account (including but not limited to, transaction fee, currency conversion fees, or bank account management fees) as such are entirely outside of our control. You further acknowledge and agree that we are not responsible for any difference in the amount of Net Profit we remit to you and the actual you receive as a result of any fees or costs levied by your chosen receiving bank.
Taxes
7.5. As the Merchant of Record, we are required to collect and remit VAT on all customer purchases.
Pricing Changes
7.6. We may change Membership Fees or cost schedules with thirty (30) days’ written notice.
No Commission
7.7. We do not charge or retain any sales commission on sales of Artwork or Products. Any deductions from Customer amounts are limited to the items set out in clause 7.3. (Membership Fees, if applicable, are charged separately and are not deducted from a particular order.)
Trial Period
7.8. From time to time, BetterShared may offer a free or discounted trial period for new Artists. The duration and conditions of any trial will be displayed at the point of registration. Unless cancelled before the trial ends, the Membership will automatically convert to a paid Membership Plan, and the applicable Membership Fees will be charged using the payment method provided. Only one trial period may be used per Artist account.
Negative Balances & Set-off
7.9. If refunds, chargebacks or fees exceed amounts otherwise payable, your account may show a negative balance. We may set off negative balances against future Payouts, request repayment, and delay or withhold Payouts where we reasonably believe a refund, chargeback or breach may arise.
8. FULFILMENT AND CUSTOMER SERVICE
8.1. Products are printed and shipped by independent Fulfilment Partners selected by BetterShared.
8.2. BetterShared will use reasonable endeavours to coordinate fulfilment of all Customer Order, but shall not be liable for delays, defects or quality issues caused by third parties beyond its reasonable control. Delivery dates are estimates only.
8.3. BetterShared handles all customer enquiries, returns and refunds under its Customer Service Policy. Refund decisions rest solely with BetterShared.
9. DATA PROTECTION AND CUSTOMER DATA
9.1. BetterShared processes personal data in accordance with UK data-protection laws and its Privacy Policy.
9.2. As Merchant of Record, BetterShared is the data controller for all Customer data collected through the Platform. Artists may access only limited analytics or order information as determined by us for the purpose of tracking and monitoring Customer sales only and not for any other reason (including for unsolicited marketing or contact).
Definition of Data Protection Laws
9.3. For the purposes of this clause 9, “Data Protection Laws” means all applicable data-protection and privacy legislation in force in the United Kingdom, including but not limited to:
9.3.1. the UK GDPR as defined in section 3(10) of the Data Protection Act 2018, and supplemented by section 205(4) (UK GDPR);
9.3.2. the Data Protection Act 2018; and
9.3.3. the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426),
in each case as amended, updated or replaced from time to time. The term “Personal Data” shall have the meaning given in the UK GDPR.
10. TERM AND TERMINATION
10.1. This Agreement begins when you create your account and shall continue, unless and until it is terminated by either you or us in accordance with clauses 10.2 and 10.3 below.
10.2. You may terminate this Agreement by cancelling your Membership Plan via the Platform dashboard or otherwise notifying us in writing that you wish to close your account, which shall take effect at the end of your then current billing period.
10.3. Without limiting any of our other rights, we may suspend your access to the Platform, or your account, and suspend the performance of any of our services listed herein, or terminate this Agreement with immediate effect without notice to you if:
10.3.1. you commit a material breach of any provision contained within these Terms;
10.3.2. if you fail to pay any amount due under these Terms, including (but not limited to) the applicable Membership Fees;
10.3.3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
10.3.4. you suspend, threaten to suspend, cease, or threaten to cease to carry on all or a substantial part of your business;
10.3.5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy; or
10.3.6. we, acting reasonably, believe that continuing to have a business relationship with you under these Terms may cause us any reputational harm or otherwise bring our business into disrepute.
Consequences of Termination
10.4 Upon termination of this Agreement:
10.4.1. access to the Platform and your account will be suspended and you must stop using the Platform. No new Customer orders may be placed;
10.4.2. Customer orders placed before the effective date of termination will be fulfilled, and you will receive any due Payouts in accordance with clause 7. Our rights to set-off, withhold Payouts, and maintain reserves under clause 7 continue to apply;
10.4.3. You must promptly delete all account, order and Customer data obtained through the Platform. We will retain Customer and transaction data in accordance with applicable laws and our privacy policy to comply with our legal and regulatory obligations; and
10.4.4. within thirty (30) days of termination, accounts will be reconciled and all Net Profit due to you will be settled in accordance with clause 7. We will permanently delete high-resolution artwork files and associated assets uploaded by you and remove your artwork listings from public view. If we terminate due to your material breach, we may remove your listings of all Artwork and Products, and your access will be immediately suspended without notice. We may retain limited transactional data, low-resolution thumbnails of your Artwork and Products, system logs, backup copies (for a limited period), or anonymised information as required by us to comply with our legal and regulatory obligations or for our legitimate business interests.
10.5. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
11. LIMITATION OF LIABILITY
11.1 Subject to clause 11.3, our total liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall not exceed the total Membership Fees paid by you in the twelve (12) months immediately preceding the claim.
11.2. Subject to clause 11.3, we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms for indirect, consequential or economic losses (including loss of profit, reputation, goodwill or data), or for delays, errors, or any losses (whether direct or indirect) caused by Fulfilment Partners or payment providers.
11.3. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded under English law.
12. INDEMNITY
You shall indemnify and hold us harmless against any losses, claims or damages arising from your breach of these Terms, or for any alleged or actual breach that any of your Artwork, Products, or your use of the Platform infringes any Intellectual Property Rights of a third-party.
13. VARIATION AND ASSIGNMENT
We may, at any time, assign, transfer, or subcontract any of our rights under or in connection with these Terms (including to Fulfilment Partners and service providers). You may not transfer, assign, or subcontract any of your rights under or in connection with these Terms without our prior written consent.
14. GOVERNING LAW AND JURISDICTION
These Terms and any dispute or claim arising out of them are governed by and construed in accordance with the laws of England and Wales. Each of BetterShared and you hereby submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of, or in connection with, these Terms.
15. DISPUTE RESOLUTION
Before commencing any legal proceedings, BetterShared and you hereby agree to attempt to resolve any dispute through negotiation or, if agreed, mediation.
16. GENERAL
16.1. If any provision of these Terms (or part thereof) becomes illegal, invalid or unenforceable, the remaining provisions will remain in full force and effect.
16.2. If you breach these Terms and we take no action, we are still entitled to enforce our rights and remedies at any later time.
16.3. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including failures of carriers, manufacturers or utilities, labour disputes, epidemics, acts of God, war, terrorism, sanctions or governmental action.
16.4. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.
16.5. Notices under these Terms must be in writing and sent to the other party's address or email address as registered on the Platform. Letters sent in the United Kingdom will be deemed delivered three business days (excluding English Bank Holidays) after posting. Emails will be deemed delivered the same day (or the next business day if sent after 5 pm or on a non-business day).
16.6. These Terms represent the entire agreement between you and BetterShared and replace any previous terms, agreements or understandings relating to their subject matter.
16.7. Nothing in these Terms creates, or is intended to create a partnership, joint venture, agency, employment, franchise, or fiduciary relationship between the parties. Each party acts as an independent contractor. Neither party may hold itself out as the agent of the other, nor has either party authority to bind the other or make commitments on the other’s behalf, unless expressly authorised in writing.
17. DEFINITIONS AND INTERPRETATION
17.1. In these Terms, unless the context otherwise requires:
“Artist” means the individual, company or organisation that registers for and uses the Platform to sell Artwork.
“Artwork” means any digital image, design, or creative content uploaded by the Artist to the Platform.
“BetterShared”, “we”, “us” or “our” means BetterShared Limited, a company incorporated in England and Wales, whose registered office address is at Unit 11 Glebe Farm, Brackley, England, NN13 6DN.
“Customer” means any purchaser of a Product through the Platform (each referred to as a ‘Customer’ and together as the ‘Customers’).
“Fulfilment Partner” means any third-party printer, manufacturer, or logistics partner that produces and ships Products for BetterShared.
“Merchant of Record” means the entity legally responsible for processing customer transactions and managing refunds for Products sold through the Platform.
“Membership Fees” means the recurring monthly or annual fees payable by the Artist for access to the Platform.
“Membership Plan” means the monthly or annual membership plan that the Artist selects via the Platform.
“Net Profit” means the Artist’s share of order revenue after deducting production costs, shipping, card-handling fees, taxes, duties and refunds/chargebacks (as applicable).
“Platform” means the BetterShared online platform, systems and related services enabling Artists to create storefronts and sell Products.
“Product(s)” means the Tangible Goods printed and fulfilled through BetterShared using the Artist’s Artwork.
“Tangible Goods” means the physical printed products ordered by the customer.
“Payout” means the Net Profit amount payable by BetterShared to the Artist in accordance with clause 7.
“Personal Data” has the meaning given in the UK GDPR.
“Terms” means these BetterShared Artist Terms of Use. “You” or “your” refers to the Artist agreeing to these Terms.
17.2. Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. References to “including” or “includes” are deemed to mean “including without limitation”.
18. IN PLAIN ENGLISH (FOR CLARITY ONLY)
This summary is for clarity only and is not a substitute for the full Terms above. If anything in this section differs from the full Terms, the full Terms apply.
We know legal documents might feel overwhelming, so this last section is written in plain English to help explain what the Terms mean.
Here’s what the key parts mean in simple terms:
What BetterShared is: We’re a platform that helps artists sell their work as print-on-demand products. We take care of production, fulfilment, and customer service so you can focus on creating.
What you’re paying for: Your monthly or yearly Membership Fees give you access to your storefront, tools to manage your artwork and sales, and the ability to earn from your creations.
You keep your rights: You always own your artwork. You just give us permission to print and sell it on your behalf while you’re using the Platform.
Non-exclusive licence: Selling with BetterShared doesn’t stop you from selling your work anywhere else, you can still work with other platforms, sell on your own website, galleries, or clients. Your artwork always belongs to you.
Payouts: We pay you your Net Profit; what’s left after production costs, shipping and card handling fees. We send payouts every week for any orders that were completed four weeks earlier. This timing allows us to process payments, manage any customer returns, and make sure everything’s settled before the payout is sent to you. Your bank or payment service might charge a small fee or currency conversion cost, which we don’t control.
Refunds: If you change your mind, you can get a refund within the first 14 days of using the platform.
When things go wrong: We’ll always do our best to resolve issues quickly and fairly. If there’s ever a serious disagreement, we’ll try to talk it out before lawyers get involved.
Data and privacy: We take your data seriously. We protect it and only use it to operate the Platform.
Fair use: Please use the Platform respectfully. No copying others, no harmful uploads, no spam, and no misuse.
Leaving the Platform: You can cancel anytime. We’ll delete your files within 30 days, except for what we need to keep for legal or accounting reasons.
We built BetterShared to make it easier for you to share your work with the world. These Terms help us make sure everyone’s protected while doing that.